Refund policy
Inspire Education Learning Ltd trading as Inspire Education
Trading Internationally
shop@inspire.education
+44 (0)1905 935213
Suite 107, 79 Friar Street, Worcester, Worcestershire, United Kingdom, WR1 2NT
Last updated 12/01/2025
SCOPE AND INTENT
This Return and Refund Policy applies to all purchases made through the Inspire Education Shop website (www.shop.inspire.education).
CONTACT INFORMATION
For questions about returns and refunds, please contact our customer service via:
- Email: shop@inspire.education
- Phone: +44 (0)1905 935213
- Address: Suite 107, 79 Friar Street, Worcester, WR1 2NT
RETURN WINDOW
We have a 14 day returns policy, which means you have 14 days from receiving your item to request a return. If for any reason you are not completely happy with your purchases, then please contact us within 14 days of receipt of order. We will advise on the appropriate procedure.
Please note we reserve the right to withhold a sum from the refund to cover our costs in the original delivery of the product to you. We do not refund any costs you incur in returning unwanted goods.
Bespoke products cannot be returned after you have received them unless they are confirmed as defective or damaged in which case they will be collected and repaired or replaced at our discretion. This does not affect your statutory rights.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN INSTRUCTIONS
1. Return Notification: To initiate a return, contact our customer service at shop@inspire.education with your order number and a detailed reason for the return.
2. Return Authorisation: After reviewing your return request, we will provide you with detailed instructions.
PACKAGING AND SHIPPING
1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorisation form and any necessary supporting documents or images.
RETURN COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse (Change of Mind - EU ONLY): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
SPECIFIC RETURN AND REFUND CONDITIONS
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 14 days, provided it is unused, undamaged, and in the original packaging.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Inspire Education will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
POLICY FOR DAMAGED OR DEFECTIVE GOODS
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
POLICY FOR NON-DAMAGED GOODS (EU ONLY)
If you change your mind, you can return the undamaged and unused product within 14 days. Ensure it is in the original packaging. Customers are responsible for return shipping costs unless the item is defective or not as described
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
TIMELINES
- Return Window: Returns must be reported and shipped within 14 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging (EU only). Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
EXCEPTIONS TO THE RETURN POLICY
The following products cannot be returned:
- Custom or personalised items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
RETURN ADDRESS
Please contact us for the relevant address before returning any items.
SHIPPING METHOD
- Shipping Method: Parcel Force
LEGAL RIGHTS
This policy does not affect any applicable legal rights.
CONTACT / QUESTIONS
Should you have any queries about our Return and Refund policy please contact us.
Visit our FAQ page or contact our customer service.
Website: www.shop.inspire.education
Company name: Inspire Education Learning Ltd trading as Inspire Education
Address: Suite 107, 79 Friar Street, Worcester, WR1 2NT, United Kingdom
E-mail: shop@inspire.education
Contact Form
Phone: +44 (0)1905 935213
Company number: 09843810
VAT Number: 481083591
Customer service: Monday to Friday between 9:00 am to 5:00 pm
